The Resolving Conflict Pocketbook

The Resolving Conflict Pocketbook explains what conflict is, how to recognise signs of conflict, how people react to it, how to develop strategies for dealing with it, how to resolve difficulties and how to deal with bullying and harassment. Causes of conflict are numerous and varied. The list includes distorted thinking (e.g. over-generalisations), playing games (we've all played them!) and, of course, the male-female divide. In looking at conflict within the context of personality, Eggert draws on the seminal work of Myers Briggs. To resolve conflict, the book describes a process that identifies where you are in the conflict cycle, what to expect next and what you should be working towards. Conflict and third party intervention (mediation and arbitration) is another area dealt with, as is team conflict and conflict between different departments and operational functions.

Pocket Size Book: 105 x 148 mm

Click Managing People Pocketbooks to go back a level.

Publisher: Management Pocketbooks
Author: Max A. Eggert, Wendy Falzon
Media Type: Paperback Book
ISBN-13: 9781903776063
Language: English

Delivery Options selectable at the Checkout

UK
- Only 99p Standard UK Delivery (plus vat where applicable)
- Optional services including UK Next Working Day Delivery
For all UK delivery options including UK Next working day, please see our Delivery Information Page

International
Royal Mail Registered Airmail or FedEx Courier options available.
For all International delivery options and price guide, please see our Delivery Information Page

International customers may also find our Ordering for Overseas Customers Information Page helpful.