The Managing Difficult Participants Pocketbook

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The Managing Difficult Participants Pocketbook

Ref: 9781903776810

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Managing Difficult Participants Pocketbook

Replacing The Challengers Pocketbook, this is a collection of 24 portraits of 'difficult' participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as 'blockbusting', 'psychological judo', 'reframing', 'self-revelation' and 'confrontation'. Cartoons of the characters add to the humorous approach and there are four mini case studies

Pocket Size Book: 105 x 148 mm

Click Training Pocketbooks and Trainers Pocketfiles to go back a level.

Publisher: Management Pocketbooks
Author: John Townsend
Media Type: Paperback Book
ISBN-13: 9781903776810
Language: English

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